Frequently Asked Questions

pk194 is strictly for adults aged 18 or above — or the higher minimum age required by the relevant operator or license jurisdiction, whichever is greater. Age verification is carried out at registration and through KYC document checks. Any account found to belong to an underage user will be immediately suspended and any associated balance forfeited. The age of 18 alone does not make gambling lawful in Pakistan.

No. Each person is permitted to hold only one registered account on pk194. Operating multiple accounts — whether using different names, email addresses, devices or payment methods — is a breach of our Terms and Conditions and will result in permanent suspension of all linked accounts and forfeiture of any balances. If you have lost access to your account, contact support rather than registering a new one.

KYC (Know Your Customer) verification typically requires a copy of your government-issued photo ID — such as your CNIC (Computerised National Identity Card) — along with proof of your current address. In some cases, proof of source of funds may also be requested. Submitting accurate, legible documents at the time of registration speeds up the verification process and avoids delays when you request your first withdrawal.

To reset your password, click the 'Forgot Password?' link on the login screen. Enter your registered email address and pk194 will send a secure password reset link. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact support at [email protected] (plain text — not a clickable link).

Yes. pk194 uses TLS/SSL encryption to protect all data transmitted between your device and our servers. Passwords are stored using one-way hashing and are never held in plaintext. Access to personal data internally is restricted on a need-to-know basis. We do not sell your personal information to any third party. Full details of our data practices are available in our Privacy Policy.

pk194 supports a range of deposit options relevant to Pakistani users, including bank transfers and digital payment channels. Payment method names referenced on this platform — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as contextual information only. None of these providers endorses or is affiliated with pk194. Actual deposit options are confirmed in the cashier section of your account.

Illustrative minimum deposit amounts start from approximately PKR 1,000, though the exact minimum varies by payment method and may change. The current minimum for each available payment option is displayed in your account's cashier section before you proceed with a deposit. Always check the cashier for the most up-to-date figures before initiating a transaction.

Withdrawal processing times vary depending on the payment method selected and whether your KYC verification is complete. pk194 aims to process approved withdrawal requests within its internal processing window, after which the payment provider's own timeline applies. Bank transfers to accounts at institutions like HBL, UBL, Meezan Bank or Bank Alfalah may take 1–3 business days. Completing KYC in advance significantly speeds up the process.

Withdrawals may be placed on hold if your KYC verification is incomplete, if you have active wagering requirements from a bonus, if a security or fraud check has been triggered, or if additional source-of-funds documentation is required. In most cases, completing your KYC documents resolves the delay. If your withdrawal has been pending for longer than expected, contact our support team at [email protected] (plain text — not a link) with your account details.

As a standard financial controls measure, withdrawals are generally directed back to the same payment method used for deposits, where technically feasible. This is a common industry practice to prevent fraud and money laundering. If your original deposit method is unavailable for withdrawal, our support team can assist in identifying an approved alternative option.

pk194 offers betting markets across a wide range of sports. Cricket is a major focus — including Pakistan national team matches, PSL T20 fixtures, ICC tournaments (World Cup, Champions Trophy, T20 World Cup) and bilateral international series. Other available sports include football, UFC/MMA, tennis, basketball and more. Market availability depends on the current schedule and is updated regularly.

Live in-play betting lets you place wagers on events that are already in progress — for example, betting on the next wicket to fall during a PSL T20 match, or on the next goal in a live football game. Odds update in real time as the match situation changes. Because prices shift quickly, wagers placed during live play may not be accepted at the displayed price if there is a significant change in match status between the time you place and the system accepts your bet.

pk194 offers a wide selection of casino games, including slot games across various themes and volatility levels, classic table games such as blackjack, roulette and baccarat, and live dealer tables where a real dealer hosts the game via video stream. Live casino tables are particularly popular as they offer an authentic, interactive feel similar to a physical casino environment.

RTP stands for Return to Player — a percentage that indicates the theoretical average amount a slot or casino game returns to players over a large number of rounds. For example, an RTP of 96% means that, on average, PKR 96 is returned for every PKR 100 wagered over time. RTP is a long-run statistical measure, not a guarantee for any individual session. Higher RTP generally means lower house edge, but short-term results can vary significantly.

All sports bet outcomes are settled based on the official result declared by the relevant governing body — such as the Pakistan Cricket Board (PCB) or the International Cricket Council (ICC) for cricket events. In rain-affected T20 or one-day matches, the Duckworth-Lewis-Stern (DLS) method result applies where officially adopted. Bets are voided if a match is abandoned without a conclusive result, returning the original stake to your account.

pk194 offers a range of promotional structures including welcome deposit bonuses, reload bonuses for existing players, free bet offers on selected sports events, cashback promotions and casino-specific bonuses. All bonuses are subject to specific terms including wagering requirements, minimum odds restrictions and validity periods. Actual live promotions are displayed in the Promotions section of the Platform — illustrative examples on informational pages do not represent guaranteed current offers.

A wagering requirement (also called a rollover requirement) specifies how many times you must stake a bonus amount before any resulting winnings become eligible for withdrawal. For example, a PKR 5,000 bonus with a 30x wagering requirement means you need to place a total of PKR 150,000 in qualifying bets before withdrawal eligibility is triggered. The specific wagering requirement, qualifying games and time limit vary by promotion and are stated in each offer's individual terms.

Whether bonus funds can be used on live cricket markets — including PSL T20 matches, ICC tournaments and bilateral series — depends on the specific promotion terms. Many sports bonuses permit use on pre-match and live cricket markets, but some promotions restrict eligibility to markets with minimum odds or to specific event types. Always check the terms of each individual promotion before using bonus credit on in-play cricket betting.

Yes. All bonuses on pk194 carry an expiry period — typically between 7 and 30 days from the date of issue, depending on the promotion. If the wagering requirements are not completed within the validity window, the bonus and any bonus-derived winnings are removed from your account automatically. Expiry dates for each active bonus are visible in your account's bonus section. There is no extension or reinstatement of expired bonuses.

pk194 provides a comprehensive set of responsible gambling tools accessible from your account settings. These include deposit limits, loss limits and session time limits — all of which can be set on a daily, weekly or monthly basis. Reality-check notifications alert you to time and spend during sessions. Cooling-off periods (24 hours to 30 days) and full self-exclusion (minimum 6 months or permanent) are also available. All limit reductions take effect immediately.

To request self-exclusion, email [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request", your registered email address and your preferred exclusion duration (minimum 6 months, or permanent). Your account will be suspended promptly upon confirmation, all marketing communications will stop, and pk194 will take reasonable steps to prevent re-registration. Self-exclusion cannot be reversed during the minimum period.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. The legal status of online gambling in Pakistan depends on applicable law, jurisdiction and evolving regulatory interpretation. pk194 does not claim to be licensed or endorsed by any Pakistani governmental authority, including the Government of Pakistan, PTA, or State Bank of Pakistan. This is not legal advice — users are solely responsible for determining whether their use of the Platform is lawful in their personal circumstances.

You can reach pk194 customer support by emailing [email protected] — please note this is a plain text address, not a clickable link. Our support team responds within 24 hours on business days (Pakistan Standard Time, UTC+5). For responsible gambling requests such as self-exclusion or limit setting, please include the relevant request in your subject line so it can be prioritised. Support is available in English, and Urdu assistance may be available on request.